IT Support & Microsoft 365 Security | NextGrid Technologies Pretoria

What We Do

We focus on the things that actually prevent downtime and data loss for 5–50 person teams.

🔒

We harden your Microsoft 365 environment so email can’t be hijacked and sensitive files stay private.

Multi-factor authentication (MFA): Enforce MFA for all users, admins, and remote logins to block credential theft.
Anti-phishing & spam: Configure Microsoft Defender for Office 365 (Safe Links, Safe Attachments) to stop malicious emails.
Email encryption & DLP: Set up encrypted email for invoices/contracts and data-loss-prevention rules to prevent accidental file sharing.
Access control: Conditional access policies (block logins from unknown countries/devices, require MFA outside the office).
User training: Short, plain-English guides so staff spot phishing and use secure sharing.

☁️

If ransomware hits or a file is deleted, you can restore it in minutes — not days.

Automated daily backups: Back up Exchange email, OneDrive, SharePoint and Teams files every night.
3-2-1 strategy: 3 copies of data, 2 different media, 1 offsite copy.
Versioning & retention: Keep 30–365 days of previous file versions.
Test restores: Quarterly restore tests with a written report so you know backups work.
Fast recovery: Restore a single email, folder or entire mailbox on request.

💻

You get a dedicated team that watches your systems 24/7 and fixes issues before staff notice.

< 1 hour first response (8am–5pm): Phone, WhatsApp or remote support when something breaks.
24/7 monitoring: Alerts for disk space, hardware failures, backup failures and security events.
Patch management: Windows and app updates rolled out after hours to avoid disruption.
On-site visits: We come to your Pretoria/Gauteng office for hardware or network issues.
Monthly health report: Simple summary of uptime, backup status and tickets resolved.

🌐

Stable, secure connectivity for staff and guests — no dropouts or slow speeds.

Wi-Fi site survey: Check signal coverage, dead spots and interference, then optimise access points.
Firewall configuration: Proper firewall rules to block intruders and unwanted traffic.
VPN access: Secure remote access for staff working from home or on the road.
Network segmentation: Separate guest Wi-Fi from business network to protect client data.
Bandwidth management: Prioritise business apps over streaming/social media.

🛡️

Every laptop and PC is protected against viruses, ransomware and unauthorised access.

EDR antivirus: Business-grade endpoint detection & response (not just basic antivirus).
BitLocker encryption: Full disk encryption so stolen laptops can’t be read.
Application control: Block unknown or risky software from running.
Device compliance: Ensure devices meet your security policy (updates, encryption, password strength).
Remote wipe: If a device is lost, we can wipe company data remotely.

📈

We plan your IT so you buy the right gear and don’t waste money on unnecessary licenses.

30-minute free IT audit: Review your current hardware, software licenses and security posture.
Licensing optimisation: Right-size Microsoft 365 licenses (remove unused licenses, switch to cheaper plans where safe).
Hardware refresh planning: Identify PCs/servers that are ageing and plan replacements.
Asset register: Document all devices, licenses and warranties in one place.
Onboarding/offboarding: Set up new staff with correct access; remove ex-staff access immediately.

No lock-in contracts. Month-to-month support.